RITM/Incident data on CASE Table

[swapnil15]

Hi All,

Whenever an end user creates a case, they have the option to create an incident or REQ/RITM in the process. I want the incident number and RITM/REQ number (+if more data from both the tables) field on the CASE table. It should show me the Incident/RITM related to the particular CASE.

Meaning, that when the end-user opens up the case list view, they can see the Incident and RITM associated with each record. 

PS: I do not want Incident/ RITM tables in the CASE related list Relationship

[Anubhav24]

Hi @swapnil15 ,

If your intention is to show the related incident and RITM on a field and since you have mentioned that relationship is already there, in that case you create a after business rules to check the associated case and if it exists then you can update the case table with the respective incident and RITM number on the respective fields.