RITM Notification

[purdue]

Hello Community,

We have a catalog item that generates 2 tasks, I would like to send the standard RITM closed notification after the first sc_task is closed complete.   For the 2nd task no notification will be sent.   I copied the closed RITM notification to custom the condition and on the ootb but put Item is not my catalog item.   I created a new event and business rule to go along with the new notification but I need to query the first task to make sure it is assigned to the correct group and state is Closed Complete.   Any assistance is appreciated.

Business Rule

[purdue]

Hello,

I updated the event syntax but still not working.   I cannot change the notification table as it a ritm closed notification with the body below.

[Juhi Poddar]

Hello @purdue 

• There is a syntax issue with gs.eventQueue()
• The 3rd and 4th parameter should be string type.
• Modified script 

gs.eventQueue('dynamic.closure.notify.cloud', current, current. request_item. requested_for.email, current. request_item. opened_by.email)​

• To know more about gs.eventQueue() refer this.

I hope this will resolve the issue.

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Thank You
Juhi Poddar

[purdue]

No matter what I do the notification will not send.   Is there anyway I can keep the business rule running on sc_req_item then do a advanced qualifier doing a glide record query on the task?

Thanks,

Chad

[purdue]

Hello,

Still does not work.

Thanks,

Chad