RITM: to make field editable when catalog task gets generated
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‎06-04-2025 08:08 AM
Requirement is:
RITM have two fields
1. Software Type
2. Assigned To
if software type is freeware then bydefault Assigned to should be read only.
As soon as catalog task is generated on this current RITM , then Assigned to field should become editable.
can someone help me with the optimal approach for the same.
Thanks in Advance!

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‎06-04-2025 08:10 AM
Hi,
Suggest you to set stage when task is created. If stage is changed then add your condition based on Stage
Palani
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‎06-04-2025 08:33 AM
Sure will try this.
Thanks for the reply
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‎06-04-2025 08:12 AM
is Software type a field or variable?
You can use onChange client script on that field and check the value and make assigned to readonly
Have another onLoad client script on RITM table and display business rule and see if sc task exists for this RITM, if yes then have assigned to as editable
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎06-04-2025 08:33 AM
Thanks for the reply
task can be generated anytime in flow, so as soon as tasks gets generated , the assigned to field should be editable