RITM Variable Section has a reference field which does not get updated based on "Dependent field"

[Carltan]

Hi,

I have 2 fields under an RITM in the 'Variables' section called 'Service' and 'Classification'. 'Classification' is dependent on the value of 'Service'. This is working when creating a new work request in the Employee Center. However, when editing the RITM directly, the 'Classification' field is not being updated with values depending on the selected value from the 'Service' field. I have attached some images to provide clarification.

Is there a way to have the available option show up or are there any options like changing field type instead? For clarity, these are closed RITMs and these fields are only made editable using the Catalog UI Policy.

[sundarjm]

Hi @Carltan ,

Can you validate once  the following item,
1)Ensure the reference points to the correct table.
2)check the reference qualifier , it should be like javascript: 'Value is '+current.variables.service

also please check the reference qualifier matches the name is the form(should be same)

 If this solves your issue, please mark it as Correct.

[Carltan]

@sundarjm - the Classification field is of type Lookup Select Box with the following configuration