Ritm

[Basina Akash]

In a request there are 2 RITM's are there when 2 RITM's are closed then another RITM should be generated. should be done in flow designer

[Danish Bhairag2]

Hi @Basina Akash ,

Flow designer will be the best option here as you need to wait for certain duration until the 2 RITMs gets closed then create a new one. Flow designer can help u achieve this as there are OOTB flow logic present to wait untill certain activity is completed.

Thanks,

Danish

[Basina Akash]

can you tell me in brief how to do it

[Dr Atul G- LNG]

Hi @Basina Akash 

Greetings!!

The Flow designer is best way to do this, you need to update your existng flow 

where 

Logic

if RITM 1 = close & RITM.state = close

Action

Create new record - sc_req_item table

Example

https://www.servicenow.com/community/itsm-forum/how-can-i-create-a-child-ritm-with-flow-designer/m-p...

[Basina Akash]

The order guide is already having 2 catalog items when the 2 RITMS are closed then the 3rd catalog item RITM should be created within the request