SalesForce-ServiceNow Integration

[Madhurya M J]

I am trying to implement Salesforce Spoke in ServiceNow to pull data from Salesforce. I am trying to setup the Spoke using Option 2 in order to implement bi-directional webhook as detailed in this documentation (https://docs.servicenow.com/bundle/washingtondc-integrate-applications/page/administer/integrationhu...). At Step: Create credential records for the Salesforce Spoke, when I click on "Get OAuth Token", I am getting the error as shown. I configured all the credentials properly including the Client ID and Client Secret. Any idea where the error could be ?

[dhirennotani]

Hi @Madhurya M J ,

To integrate Snow and SF, you need a robust integration solution. Have a look at Exalate, which is a decentralized integration solution, where you can granuarly decide which data will be send over and how it will be applied. Since it is decentalized, it brings in a lot of security advantages, both sides have full control. Any use-case becomes possible.

It also offers you a Groovy based scripting interface for ultimate flexibility and customizations. 

Thanks, Dhiren

[abhishekdalvi]

Hi @Madhurya M J ,
Did you get any solution?

[albert_rio]

Integrating ServiceNow with Salesforce lets your teams work from the same set of data and processes. This means incidents, cases, contacts, and updates from ServiceNow can flow into Salesforce and vice versa without manual copying. When the two systems talk to each other, you reduce errors, speed up support and sales workflows, and improve overall visibility across departments.

If you find the integration challenging or want it done the right way, Achieva.ai and its integration experts can help you through the whole process. They understand both platforms and can set up the connection, map the right fields, configure automation, test the workflows, and make sure the data syncs smoothly. With their support, your ServiceNow-Salesforce integration will work reliably and efficiently.