Save user provided comments in custom table field in Portal.

[Mad3]

Hello Community,

Could help on this!

As bigginer to ServiceNow, Developed a clickable button using spModal.open() method in portal.

When click button window is populating inside the window user should provide comments. I am facing difficulty in to store those comments in a server with respect to the record.

The User provided comments should update in table Record.

Thanks in Advance!

HTML:

Client Script:

c.reject = function(){
c.comments='';
spModal.open({
title:'Comments',
message:'Please provide comments here:',
input:true,
value:c.comments,
}).then(function(comments){
c.comments=comments;
})

}

[4b0d3]

Best way is to go to the widgets table and query fields or look for similar widgets.  You have to send the data to the server-script who will input it in the worknote/comments , or custom table field.   

The work_note/comment fields are actually saved in the journal table and referenced to the record it's being saved.

[Mad3]

Hi @4b0d3 ,

Thanks for reply!

Could you please explain with code  to store or update the user provided comments in custom table field through server script and client side script.

Regards,

Mad3

[Arpitha2]

Hi @Mad3 ,

Were you able to achieve this? I also have the exact same requirement and I tried multiple ways to achieve the same. But I failed everytime!

looking for help..

[Mad3]

Hello @Arpitha2 ,

Sorry I couldn't get solve this yet. I can able to popup but provided comments not able to save in a table in related field. If you get solution can ping here.