I have created a scheduled job to keep the track of priority two incidents that are currently in waiting feedback status and last update was 3 days ago.
But once executed the list of event are not processed and the state always stay as ready. Could somebody explain me what is wrong? The purpose is create a notification. Many thanks in advance
var looking = new GlideRecord('incident');
looking.addQuery('active', true);
looking.addQuery('priority', '2');
looking.addQuery('incident_state', '=', '-10');
looking.addQuery('sys_updated_on', '<', gs.daysAgo(3));
looking.query(); // Issue the query to the database to get relevant records
while (looking.next()) {
gs.eventQueue('incident.p2inactivity',looking,looking.u_owner,looking.number);
}
Bellow the event log summary:
