Schedule notification off business hours

[Nisha B]

Hello All,

I have requirement to trigger the notification only in off business hours whenever p1 incident is created between 7 pm CET to 6 am CET . then it should send the email notification.

Thanks and Regards.

[Community Alums · Accepted solution]

Hi @Nisha B ,

ou will have to change this to send when an event is fired. Register a new event and change this notification to go out when that event is fired. In your existing business rule add an else condition

var sched = new GlideSchedule('sys_id of your schedule goes here');

    var d = new GlideDateTime(current.opened_at);

    if (sched.isInSchedule(d)) {

        gs.eventQueue('event name',current,current.caller_id);

}

else{

gs.eventQueue('event name 1',current,current.caller_id);

}

[Ankur Bawiskar]

@Nisha B 

you can use flow designer for this

OR

you can use eventQueueScheduled() function

The Power of System Events - Part 2 - gs.eventQueueScheduled 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Nisha B 

Thank you for marking my response as helpful.

As per new community feature you can mark multiple responses as correct.

If my response helped please mark it correct so that it benefits future readers.