Scheduled testing hung and now tests don't rollback

[pauline_handel]

My scheduled overnight tests in Dev hung for no obvious reason and I ended up killing the job after 12 hours runtime. There are no active/pending tests or transactions (besides my current one) but I'm seeing this error in the logs and manually executed tests aren't rolling back.

"ATFRollback: Rollback denied for reason: A rollback context exists in an active state (e2617861db8f57006dfb9532ca961920), you cannot rollback while another context is in progress or reverting"

Does anyone know how I can fix this? I'm assuming that a system clone would clear the slate but I'd rather not do one at present if I can avoid it.

[sachin_namjoshi]

Hi,

Below post should help you to solve your ATF rollback issue

https://community.servicenow.com/community?id=community_question&sys_id=1afe4ba1dbdcdbc01dcaf3231f961971

Regards,

Sachin

[pauline_handel]

Unfortunately, no but thanks for the suggestion. That post is someone wanting to disable the rollback feature. In my case the rollback process has hung and I can't restart it. I'll raise a HI ticket.

[pavla · Accepted solution]

Late, but maybe it will help someone else struggling with this issue.

The ATF was not rolling back the changes and the data created in the test were not removed. 

I checked the log, filtered it by ATF and there was this error:

"ATFRollback: Rollback denied for reason: A rollback context exists in an active state (e2617861db8f57006dfb9532ca961920), you cannot rollback while another context is in progress or reverting"

There is an active record in sys_rollback_context table. You need to change to state from active to not active (Rolled back)

Run a script in the background script to change the state of the active record in sys_rollback_context table to Rolled back.

[pauline_handel]

Thanks Pavla,

I haven't had this occur again recently but that sounds exactly like the solution to the problem.

Cheers,

Pauline