Hi @ZebaT
I don't have real use case / live project use case to cite but i can share use case for Glide Ajax which I tried out in PDI.
Use Case: Incident Count of Selected Configuration Item with Info Message and Link to its Related Incident. Displays a message showing the count of open incidents associated with a selected Configuration Item (CI) whenever the Configuration Item field changes on the Incident form. Glide Ajax used as it calls the script from client side when interacting with incident form.
Helps quickly identify whether the selected CI has existing incident by fetching and displaying active incident counts (excluding Resolved, Closed, and Canceled states).
Shows an info message with a clickable link that opens a filtered list of related incidents for that CI
If more than five incidents are linked, a warning message appears suggesting Problem investigation for frequent or repeated CI issues.
Uses an onChange Client Script on the Configuration Item field and a GlideAjax Script Include called from the client script to fetch the incident count
Similarly a Script Includes is reusable server-side code which the server side and can be called by Business Rules , job schedules etc..
Here is link for blog for your better understanding:
If you find this useful please mark it as helpful/solution accepted
Thanks and Regards,
Mohammed Zakir
