Search not pulling SCTASKs

[cgedney]

I as the admin can see the catalog tasks in the search

but users are not able to see them

I found an article: https://community.servicenow.com/community?id=community_question&sys_id=abebcfe1db9cdbc01dcaf3231f961972&view_source=searchResult

But that article did not work. Could it be an ACL? Could it be a by-product of the data access for reports?

I can't figure it out. Any help is MUCH appreciated.

Thank you, 

Charles

[Anil Lande]

Hi,

Please check user roles and make sure user have required roles to access sc_task table.

To validate same search sc_task.LIST in left navigation after impersonating end user.

Let us know if user is able to access required sc_tasks.

Thanks,
Anil Lande

[cgedney]

I impersonated the user and did an sc_task.LIST and she can see all 57,000 records.

[cgedney]

I also checked her roles and she has the itil role, which is one of the roles that allow users to see the sc_task table.

[cgedney]

I went through the Next Experience UI documentation and made sure everything was were it was supposed to be.

sys_search_context_config

sys_search_source.list

m2m_search_context_config_search_source.list

I still do not understand why non-Admins only see Incidents, Change Requests, Change Tasks and Knowledge & Catalog Knowledge.