SelectBox display value not displayed

[Dave_p]

Hi,

I have two selectbox variables and one reference variable to autopopulate, but one selectbox is not displaying. Kindly help.

GlideAJAX

function onChange(control, oldValue, newValue, isLoading) {
    if (isLoading || newValue == '') {
        return;
    }

    if (newValue == "") {
        g_form.setValue('current_primary_approver', "");
        g_form.setValue('share_type', "");
        g_form.setValue('protocol_type_new', "");
    } else {
		alert(g_form.getValue('protocol_type_new'));
        var ga = new GlideAjax('populate_modify_network');
        ga.addParam('sysparm_name', 'get_modify');
        ga.addParam('sysparm_share_path', newValue);
        ga.getXML(callBackFunction);
		
        function callBackFunction(response) {
            var answer = response.responseXML.documentElement.getAttribute("answer");
            var op = JSON.parse(answer);
			g_form.addInfoMessage(answer);
            g_form.setValue('current_primary_approver', op.approver);
            g_form.setValue('share_type', op.type);
            g_form.setValue('protocol_type_new', op.protocol);
        }

    }
}

ScriptInclude

var populate_modify_network = Class.create();
populate_modify_network.prototype = Object.extendsObject(AbstractAjaxProcessor, {

	get_modify : function()
	{
		var path = this.getParameter('sysparm_share_path');
		var values = {};
		
		var gr = new GlideRecord('u_cmdb_ci_file_share');
		gr.addQuery('sys_id',path);
		gr.query();
		if(gr.next())
			{
				values.approver = gr.managed_by.toString();
				values.type = gr.u_type.getDisplayValue();
				values.protocol = gr.u_protocol.getDisplayValue();			
			}
		return JSON.stringify(values);
	},

    type: 'populate_modify_network'
});

Even though Employment Center showing up as the correct protocol, it is not getting into the variable.

Regards

Suman P.

[Ankur Bawiskar · Accepted solution]

@Dave_p 

you should set either of those 2 choice values.

check the value in server side and set it accordingly

var populate_modify_network = Class.create();
populate_modify_network.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    get_modify: function() {
        var path = this.getParameter('sysparm_share_path');
        var values = {};

        var gr = new GlideRecord('u_cmdb_ci_file_share');
        gr.addQuery('sys_id', path);
        gr.query();
        if (gr.next()) {
            values.approver = gr.managed_by.toString();
            values.type = gr.u_type.getDisplayValue();
            if (gr.u_protocol.toString() == 'Windows Only')
                values.protocol = 'windows';
            else
                values.protocol = 'multiprotocol';
        }
        return JSON.stringify(values);
    },

    type: 'populate_modify_network'
});

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Dave_p]

Hi @Ankur Bawiskar,

I made some progress but the variable is showing Multiprotocol no matter what i select.

Regards

Suman P.

[Ankur Bawiskar]

@Dave_p 

did you add the if else check for the value?

share your updated script include code

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Brad Bowman]

You need to set the value of the variable to a Value that matches, so 'windows' in this case.  If you can without adversely affecting other things, change the Values of the variable choice records to match either the displayValues or values from the table, then use the appropriate method in the Script Include.

[Dave_p]

Hi @Ankur Bawiskar ,

It is always going to else Ankur

var populate_modify_network_class = Class.create();
populate_modify_network_class.prototype = Object.extendsObject(AbstractAjaxProcessor, {

    populate_modify_network_function: function() {
        var obj = this.getParameter('sysparm_share');
        var arrayss = {};
        var grec = new GlideRecord('u_cmdb_ci_file_share');
        grec.addQuery('sys_id', obj);
        grec.query();
        if (grec.next()) {
				arrayss.primary = grec.managed_by.toString();
				arrayss.shareType = grec.u_type.getDisplayValue();
				if (grec.u_protocol.toString() == 'Windows Only')
                arrayss.protocol_type = 'windows';
            else
                arrayss.protocol_type = 'multiprotocol';
        }
        
		return JSON.stringify(arrayss);
    },

    type: 'populate_modify_network_class'
});

Regards

Suman P.