Send a notification 5 days after another notification

[Khalnayak]

Hello,

I have a scheduled script job that runs daily and any task not updated in 7 days, triggers an event which sends out a notification.

Now I have a requirements to send a follow-up email 5 days after that first notification has been sent.

How can I achieve this please?

[Khalnayak]

Thanks @asifnoor so just so I understand this correctly, when my first notification is triggered by the event, the mail script within the notification will run the second event after 5 days?

and will it trigger the same notification again?

and what will the script action do? check if the initial condition of ticket not updated in 7 days is still relevant and then run the second event?

which will trigger the first notification?

what if I want a second notification for the second event?

[Ankur Bawiskar]

Hi,

Did you check the flow designer based approach

Regards
Ankur

[Khalnayak]

@Ankur Bawiskar the flow designer approach would be easier but I prefer to use notifications as I can use the email template and it is easier to have dynamic record URLs in notifications.

[Ankur Bawiskar]

Hi,

you can trigger event via flow and then notification will still be the same with email script etc

once event is processed the notification triggers

Regards
Ankur

[Khalnayak]

Thanks @Ankur Bawiskar  how do I trigger event from flow designer, can't see an OOB action, I know we can create new event and use that, but what about existing events?