Send a notification 5 days after another notification

[Khalnayak]

Hello,

I have a scheduled script job that runs daily and any task not updated in 7 days, triggers an event which sends out a notification.

Now I have a requirements to send a follow-up email 5 days after that first notification has been sent.

How can I achieve this please?

[Ankur Bawiskar]

@Khalnayak 

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If my response helped you please mark it correct to close the question so that it benefits future readers as well.

Regards
Ankur

[Khalnayak]

Thanks, would this work?

it checks the sys id is the same as the record sys id of the first incident lookup and also checks if the updated field is same day as the updated time from the first lookup.

Then if both conditions true it will not trigger second event

[Ankur Bawiskar]

Hi,

you want updated time should be more than updated time from previous step

that would tell you -> incident got updated after sending email

then no need to send email

Regards
Ankur

[Khalnayak]

Thank you, and if i need to check if the updated time is same as the updated time when first email was sent then i should set the operator to 'same as'?

[Ankur Bawiskar]

Hi,

to get the email sent time; you need to query email logs table and get the time

Regards
Ankur