Send a notification 5 days after another notification

Khalnayak
Tera Guru

Hello,

I have a scheduled script job that runs daily and any task not updated in 7 days, triggers an event which sends out a notification.

Now I have a requirements to send a follow-up email 5 days after that first notification has been sent.

How can I achieve this please?

1 ACCEPTED SOLUTION

yes nothing OOB

you can use Create Record action and set the fields correctly

Example

find_real_file.png

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

25 REPLIES 25

Appli
Mega Sage
Mega Sage

Hi, you can do this with a help of Flow, "Wait for a duration of time" action.

1) Wait for 7 days

2) If not updated - send a first notification

3) Wait for another 5 days

4) If not updated - send a second notification

Hope it helps

Hope it helps