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‎08-02-2021 08:30 AM
Hello,
I have a scheduled script job that runs daily and any task not updated in 7 days, triggers an event which sends out a notification.
Now I have a requirements to send a follow-up email 5 days after that first notification has been sent.
How can I achieve this please?
Solved! Go to Solution.
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‎08-03-2021 12:59 AM
yes nothing OOB
you can use Create Record action and set the fields correctly
Example
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎08-02-2021 09:13 AM
Hi, you can do this with a help of Flow, "Wait for a duration of time" action.
1) Wait for 7 days
2) If not updated - send a first notification
3) Wait for another 5 days
4) If not updated - send a second notification
Hope it helps