Send email to assigned to only once

shruti2bhosale
Tera Contributor

We have a requirement to send email notification to assigned to person of all catalog tasks only once even multiple tasks are assigned to same person.

with all sc tasks assigned to him.

8 REPLIES 8

Then you have the answer: run the flow daily on RITM level, find all SCTASKS and trigger the notification. Use an email script to find all the sctasks assigned to the user (that are still active).


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Ankur Bawiskar
Tera Patron
Tera Patron

@shruti2bhosale 

you can run a daily scheduled job and send only 1 email per user listing down tasks assigned to them and still open

check these links where I shared solution for something similar & how it can be done and enhance for your requirement

Email script 

Email Notification to all users of assets assigned specifically to them 

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

@shruti2bhosale 

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

shruti2bhosale
Tera Contributor

Hi Ankur i tried this but Each it should be for per ritm related ctask detail for that assigned to user.

If he is assigned to other RITM related ctask then he should again get email for the ctask with RITM detail.