Send email to assigned to only once
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‎05-08-2025 08:43 AM
We have a requirement to send email notification to assigned to person of all catalog tasks only once even multiple tasks are assigned to same person.
with all sc tasks assigned to him.
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‎05-12-2025 10:38 PM
Then you have the answer: run the flow daily on RITM level, find all SCTASKS and trigger the notification. Use an email script to find all the sctasks assigned to the user (that are still active).
Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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‎05-12-2025 03:04 AM
you can run a daily scheduled job and send only 1 email per user listing down tasks assigned to them and still open
check these links where I shared solution for something similar & how it can be done and enhance for your requirement
Email Notification to all users of assets assigned specifically to them
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎05-12-2025 07:21 AM
Thank you for marking my response as helpful.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎05-12-2025 07:14 AM
Hi Ankur i tried this but Each it should be for per ritm related ctask detail for that assigned to user.
If he is assigned to other RITM related ctask then he should again get email for the ctask with RITM detail.