Send notification 1 hour before SLA breaches

[dhathrianoop]

I want to send an email to the assigned group 1 hour before SLA breaches.

[AbhishekGardade]

The Timer activity pauses the workflow for a specified period of time. This duration can be an absolute time value or a relative value based on a defined schedule. It is best to adjust the Duration so the workflow can progress in a timely manner.

Let me give you the correct solution.

Thanks,

Abhishek Gardade

[dhathrianoop]

Is it possible to give condition directly in notification?

[AbhishekGardade · Accepted solution]

No, we cant define conditions directly in  notification because notification can be triggered When event is fired or record is inserted or updated.

What you need to do is, you need Create a event(sla.breach.one.hour.before) on task_sla table in event registry and trigger it from run script activity before one hour as below

var breachTime = current.planned_end_time ;

gs.log("breachTime: "+breachTime);

var gdt = new GlideDateTime(breachTime);

gdt.addSeconds(-3600);

gs.log("reminder date:"+gdt);

gs.eventQueueScheduled ("sla.breach.one.hour.before" , current , gs.getUserID(), gs.getUserName(), gdt);

Please mark as Correct Answer and Helpful, if applicable.
Thanks!
Abhishek Gardade
Hexaware Technologies

[dhathrianoop]

I have added run script as in screen , is it correct?

[AbhishekGardade]

YOu can add it their as well. but its good to add it before SLA HAS BREACHED ACTIVITY.

Please mark as Correct Answer and Helpful, if applicable.
Thanks!
Abhishek Gardade
Hexaware Technologies