I'm wanting to create a new notification for Requests with a Contact Type of 'Email' or 'Record Producer'. I'm wanting the notification to be sent to the Requestor when the Request is initially assigned (i.e. do not send when a request is reassigned). I've written the following logic within my notification:
However, I'm not sure if this will work as a user can just make the assigned to field empty and then refill it and the notification will generate.
How do I get the notification to generate so that it only appears when it's assigned to the first person?
 
Hi @matthew_hughes ,
What about sending the notification via a Flow? Check out the screenshot attached!
You can replicate the conditions as set above in the trigger and set the Run Trigger to run ONCE , so the notification will only be sent the first time that it is assigned.
And then, set an action to send the desired notification
Let me know if it works !
 
Hi @matthew_hughes ,
What about sending the notification via a Flow? Check out the screenshot attached!
You can replicate the conditions as set above in the trigger and set the Run Trigger to run ONCE , so the notification will only be sent the first time that it is assigned.
And then, set an action to send the desired notification
Let me know if it works !
 
