Send Notification to SCTASK Assignment group When any comments added to RITM

[Ravichandra2]

HI All,

I Have a requirement to send a notification for Assignment Group of catalog task, When there is any update on Related RITM. Can Anyone Please help me on this.

Thanks,

Ravichandra G

[Dr Atul G- LNG]

Hi @Ravichandra2 

You can do  via email notification's, but issue is what do you mean by Any update , bcz a if a user just add dot as well it also considered as update. So you need to define what updates need to communicate also, if a RITM has 4 task ( 2 closed and 2 in progess then which group will get update?

[Ravichandra2]

Hi @Dr Atul G- LNG ,

In This Case any update means, when requestor (or) anyone added comments (or) work notes are added to any RITM these comments updated mail need to send the related SCTASK Assignment group needs to be notified. This is the requirement.

Thanks,

Ravichandra G

[Dr Atul G- LNG]

Hi @Ravichandra2 

https://www.servicenow.com/community/now-platform-forum/show-all-comments-from-ritm-in-email-notific...

https://www.servicenow.com/community/itsm-forum/catalog-task-assignee-should-get-notified-when-addit...

[Manisha Reddy K]

Hi @Ravichandra2 ,

      Create an After update BR on sc_req_item table and write the below script.

Also, create and event and Notification on sc_task table and associate the notification to get fired by the notification.

Please mark this as helpful if it is.

Thanks & Regards,

Manisha Reddy Kuchanpally