Send Planned Outage Notifications at the Start and End of the Outage

[Pavithra0812]

In my understanding, the OOB outage notifications are triggered only when a record is inserted or updated under the conditions that the Begin time is not set in the future and the End time is empty.

However, in our case, we will be creating planned outage records in advance to notify users about upcoming maintenance. Since the OOB functionality does not support to this scenario, we need to send notifications at both the start and end times of the planned outage.

I attempted to use a display business rule to update a field, but this approach requires refreshing the form for execution. Could someone suggest a more effective way to achieve this?

[Dr Atul G- LNG]

Hi @Pavithra0812 

This is the reason, SN set the notification on Insert/update, also I think if you send the notification when the outage starts that does not make sense to the user.

take example

If you get the outage notification from your bank just a minute before the outage starts, how will your experience be? So Outage notification should go well in advance.

[Pavithra0812]

Hi @Dr Atul G- LNG ,

We are utilizing the same OOB functionality for both outages and degradations.

For planned outages, we will trigger notifications to users 7 days in advance (using Flow Designer, which runs daily) and also when it starts and ends.

So, it's only for Planned outages.

Regards,

Pavithra

[Dr Atul G- LNG]

 Hi @Pavithra0812 

Sorry, So what is issue now?

[Pavithra0812 · Accepted solution]

Thank you for your help. I was able to use gs.eventqueuescheduled in scheduled jobs, and it's meeting our requirements to some extent.