Send SMS notificaiton using REST

[Hitesh targe]

Hi All,

is anyone configured SMS notificaiton using REST?

i have a requirement to configure SMS notification. my customer has sms subscription of https://platform.clickatell.com/. How can we send SMS notification using REST ?

it would be great if anyone can share the document.

Thanks.

[Alikutty A]

Hi,

You will need to check with https://platform.clickatell.com/ whether they support SMS sending via REST web services and get the request format(query parameters) and related endpoint information.

With this information, You can create a rest message in Service Now that basically calls the endpoint and send SMS after authentication.

Create a REST message

Thanks

PS: Hit like, Helpful or Correct depending on the impact of the response

[Hitesh targe]

Hi Alikutty,

we have the information

curl -i \

-X POST \

-H "Content-Type: application/json" \

-H "Accept: application/json" \

-H "Authorization: xxxxxxxxxxxxxxxxxxxxxxxxx" \

-d '{"content": "Test Message Text", "to": ["+91xxxxxxxxxxxx"]}' \

-s https://platform.clickatell.com/messages

[Alikutty A]

This information is good, Can you try creating a new Rest Message in Service Now and test it once?

Your endpoint should be   https://platform.clickatell.com/messages

Add Authorization as Basic and add a user profile with your Id and password in it

Add Headers in the request for Content-Type and Accept

Once you have done this, create a new HTTP method for POST from the related tab

Authentication can be inherited from parent and update the same HTTP headers

In the content field, you can hard code the message {"content": "Test Message Text", "to": ["+91xxxxxxxxxxxx"]}

Use the Test related link to check if SMS is send out.

Thanks

PS: Hit like, Helpful or Correct depending on the impact of the response

[Hitesh targe]

Hi AliKutty,

Thanks for sharing the steps to create. followed the steps provided but SMS is not triggered.

Please suggest