Send SMS notificaiton using REST

[Hitesh targe]

Hi All,

is anyone configured SMS notificaiton using REST?

i have a requirement to configure SMS notification. my customer has sms subscription of https://platform.clickatell.com/. How can we send SMS notification using REST ?

it would be great if anyone can share the document.

Thanks.

[Alikutty A]

Hi,

You should be adding HTTP Headers in the post message

Under HTTP Request tab, in HTTP headers add these

Name:Content-Type Value: application/json

Name:Accept Value: application/json

The first error message was something related to your authentication and the last one related to missing HTTP Headers

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[Hitesh targe]

Hi Alikutty,

Thanks for the reply.

created HTTP headers and created Basic authentication. in Basic authentication, provided my servicenow credentials and I have admin access.

still getting the same

Please suggest

Thanks

[Alikutty A]

Hi,

It says your API key for third party provider is missing in the request. Can you please check with them or the documentation to see on how to pass it in your request?

I believe that you should be sending one more attribute in the Rest request along with other contents. Please check and let me know.

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[Alikutty A · Accepted solution]

One more thing, In the basic authentication, You should be providing the credentials to access clickatell and not your Service Now Id and password, May be this is the issue.

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[Hitesh targe]

Hi Alikutty,

Added one more header as Authorization and now test is success.

• Add Key = Content-Type , value = application/json
• Add Key = Accept , value = application/json
• Add Key = Authorization , value = Your API Key

My requirement is to send SMS to P1 incidents( already a notification is configured) and for Approval notification. can you please suggest me how to set this up. it would be great if you can share me the steps.

Thanks!