Send SMS notificaiton using REST

Hitesh targe · ‎03-08-2017

Hi All,

is anyone configured SMS notificaiton using REST?

i have a requirement to configure SMS notification. my customer has sms subscription of https://platform.clickatell.com/. How can we send SMS notification using REST ?

it would be great if anyone can share the document.

Thanks.

Alikutty A · ‎03-09-2017

One more thing, In the basic authentication, You should be providing the credentials to access clickatell and not your Service Now Id and password, May be this is the issue.

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Alikutty A · ‎03-09-2017

Hi,

Let me check on the steps, It seems we are almost implementing a completion integration.

Since I have answered your main query for sending SMS and it worked, Can you please mark by replies as helpful and the final correct answer that I have provided.

This is a community best practice to motivate so we have help further How To Mark Answers Correct From Community Inbox

Thanks

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Alikutty A · ‎03-09-2017

Just checking, so haven't you tried setting up notification preferences for SMS? This is the first place to do it

Thanks

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Hitesh targe · ‎03-09-2017

Yes it is in place

Alikutty A · ‎03-09-2017

And the SMS is not working for users from their notification preferences? Is this the reason why you are performing the integration?

Also can you clarify on who should be receiving P1 alerts?

Thanks

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Hitesh targe · ‎03-09-2017

one support group users and service offering manager