Sent/received emails not showing up in activity log.

[sid23]

Under the work notes and comment section, there is activity log for the case. And when i reassign the case to another group and another member the emails are not showing in the activity column or log. I have configured and included sent/receive emails in the filter but still not showing up. 

[Allen Andreas]

Hi,

Are there actual emails being sent? Like have you confirmed receipt of those etc and checked sys_email.list? Are they a part of this table and record specifically?

[ccajohnson]

Is this in your developer or test instance? Usually this occurs in the dev or test instance because email sending has been turned off. If this is the case, I find that the email record in the email log and set it to be Sent so that it shows up in the activity log. 

[sid23]

How can i turn on the emails?

[Allen Andreas]

By going here:

Which is why I asked if you in fact got those emails. Unfortunately, you can't really say it's not showing up, when it's not even working to begin with, lol...