Sent/received emails not showing up in activity log.

sid23
Mega Contributor

Under the work notes and comment section, there is activity log for the case. And when i reassign the case to another group and another member the emails are not showing in the activity column or log. I have configured and included sent/receive emails in the filter but still not showing up. 

 

find_real_file.png

1 ACCEPTED SOLUTION

Hi,

This explains those labels:

https://community.servicenow.com/community?id=community_question&sys_id=9191d36ddbdcdbc01dcaf3231f96...


Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

View solution in original post

13 REPLIES 13

Yes it is for type and i took a look at the choices and i don't see anything related to that id there. And i just tested it again and now i don't see that type at all. It shows "send-ready"

Not sure. So is your issue resolved at this point?

 

Please mark all responses, if applicable, as Helpful and/or Correct, thanks!


Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!

Yes for now it looks like it's working fine. Thanks Allen.

This link no longer works, noting "Invalid Parameters Specified"