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06-08-2018 07:30 AM
Under the work notes and comment section, there is activity log for the case. And when i reassign the case to another group and another member the emails are not showing in the activity column or log. I have configured and included sent/receive emails in the filter but still not showing up.
Solved! Go to Solution.

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06-08-2018 09:25 AM
Hi,
This explains those labels:
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06-08-2018 10:21 AM
Yes it is for type and i took a look at the choices and i don't see anything related to that id there. And i just tested it again and now i don't see that type at all. It shows "send-ready"

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06-08-2018 10:26 AM
Not sure. So is your issue resolved at this point?
Please mark all responses, if applicable, as Helpful and/or Correct, thanks!
Please consider marking my reply as Helpful and/or Accept Solution, if applicable. Thanks!
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06-08-2018 10:32 AM
Yes for now it looks like it's working fine. Thanks Allen.
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12-22-2022 05:54 AM
This link no longer works, noting "Invalid Parameters Specified"