Service catalog variable for list of managers

[Ryan M]

We are trying to create a catalog item variable to display the list of users that are managers.  Is there a build in variable type that will let me create a reference for the managers field?

[Pradeep Sharma]

Hello Ryan,

Nothing OOTB. You can do this via Reference qualifier.

https://docs.servicenow.com/bundle/orlando-platform-administration/page/script/server-scripting/conc... 

- Pradeep Sharma

[Ryan M · Accepted solution]

If it is as easy as you make it sound please feel free to correct me.  I'm a relatively new ServiceNow admin. I don't see a simple solution to only showing users that are listed as a manager.  I looked into how advanced conditions work and ended up making a script include that returns a distinct list of sys_ids from the manager column on sys_user.  

In the advance qualifier:
javascript:getListOfManagers();

Script include:
function getListOfManagers() {
    var mgr_sys_ids = [];
    
    var gr = new GlideAggregate('sys_user');
    gr.groupBy('manager');
    gr.query();
    
    while (gr.next()) {
        mgr_sys_ids.push(gr.manager.sys_id);
    }
    
    return 'sys_idIN' + mgr_sys_ids.join(",");
}

[Pradeep Sharma]

Hello Ryan,

Yes, you are right. You need a script include that returns a sys_ids of manager. Please feel free to share the script  in case it is not working.

- Pradeep Sharma

[Ryan M]

It's working great, thanks for pointing me in the right direction.  I edited my previous reply with the code.