Service Operations Workspace - Image to appear next to caller field if custom checkbox is true

[Jake McC]

Hello,

Within the Service Operations Workspace I am trying to have an image appear next to the "Caller" field if my custom checkbox field is true. I believe that I know how to do this in Core UI however I don't believe that this will work in SOW. Does anyone happen to know how one would go about this? I've been scouring the UI Builder and can't see any option there.

Many thanks,

Jake

[M Iftikhar]

Hi @Jake McC ,
The supported way to achieve this is by configuring a Field Decorator within a Declarative Action in UI Builder.

Steps to implement:

1. Open your form in UI Builder.

2. Select the Caller field.

3. In the right-hand panel, add a new Field Decorator.

4. Link the decorator to a Declarative Action.

5. In the Declarative Action, define the condition (e.g., if your custom checkbox is true).

6. Configure the decorator to display your chosen image or icon when the condition is met.

This is the recommended method for conditional visuals in Workspaces.

Helpful references:

• How to display an icon beside a field in Service Operations Workspace

• KB0751636: Using Field Decorators in Workspace

• UI Builder Deep Dive: Field Action Decorator (Blog)

• Field Declarative Actions in Service Operations Workspace (Docs)

• Workspace custom field decorator example

Thanks & Regards,
Muhammad Iftikhar
If my response helped, please mark it as the accepted solution so others can benefit as well.

[Jake McC]

Hello Muhammad, many thanks for your response.

This is my view of the Incident form in the UI Builder, I found this by right clicking the header within the Core UI and clicking Form Builder. As you can see I cannot find Field Decorator in the right-hand panel. Is there perhaps some other way I should be navigating to the incident form within the Service Operations Workspace so that I am able to see the option you informed me of?

Many thanks,

Jake