Service Operations Workspace Incident View

[Lloyd700]

Hello all,

I have what I assume is a very simple question.  In the Service Ops Workspace when you navigate into an incident, it defaults you to the "Overview" tab.  I'm trying to figure out how to default it to the "Details" tab, as that's where we do roughly 99% of the work on incidents, and it gets annoying having to select it every time!  Thanks!

[Israel Baral]

Just saw your reply.

Looks like they updated the way this needs to be done again, check out this answer: here.

And this document the answer links to.

Here's a copy of the instructions from that document:

Procedure

1. Navigate to All > Now Experience Framework > UI Builder.
2. Under the Experiences list, select Service Operations Workspace.
3. Under the Pages and Variants section, under Record, select SRP Record.
   Note: If you are on a version prior to 4.0, you can navigate from Record SNC in UI Builder to modify a record page.
4. Under Contents, in the Body level, select Main Tab.
5. From the right of the page, navigate to Config > Tabs.
   SRP record has four types of tabs for customization.

   • Page Collection: Contains the pages and variants associated with the record page.
   • Inline tabs: Inline tabs and the Page collection tab contain the code related to a page.
   • Related List: Contains the details of the records associated with the record. The related list is a static tab, and you can’t modify the order of this tab.
   • Repeater tabs: Contains the details of the tabs that recur throughout the page. The repeater tab is a static tab, and you can’t modify the order of this tab.

   These tabs help in changing of the page layout. For example, if you want to add a tab that appears before the Details tab, you can change the SOW - Record tabs left. Similarly, to add a tab after the Details tab, you can modify the SOW - Record tabs middle.

6. Drag the Details tab to the top.

[Marriam]

Is it possible to run a report on the CAUSE field from this view?