Hi,
Whenever user submits the incident (something is broken)we get the below mentioned info message in the incident page.The same incident when we submit in portal it showing same message.We want to override this message as want to redirect to other page in service portal .Could some please help me here.
Hello !
I have created cloned widget of "SC Catalog Item" in which I am displaying custom message and also redirecting users to homepage (custom changes will work for only one catalog item).
Please follow below steps for custom widget changes:
1. Server script changes :
This changes should work for only one catalog item so for that I have added below condition where you need to update the sys_id of catalog item.
data.sys_id = input.sys_id;
else if(options.sys_id)
data.sys_id = options.sys_id;
else
data.sys_id = $sp.getParameter("sys_id") || $sp.getParameter('sl_sys_id');
if(data.sys_id == '186d917a6fab7980575967ddbb3ee4f2')
data.custom_catalog_item = true;
else
data.custom_catalog_item = false;
2. Add $timeout in client controller function argument.
function ($scope, $http, spUtil, nowAttachmentHandler, $rootScope, $sanitize, $window, $sce, i18n,$timeout) {
3. Update issueMessage function script with below :
function issueMessage(n, table, sys_id) {
var page = table == 'sc_request' ? 'sc_request' : 'ticket';
if (c.options.page) {page = c.options.page;}
if (c.options.table) {table = c.options.table;}
var url = spUtil.format(c.options.url, {page: page, table: table, sys_id: sys_id});
if (c.options.auto_redirect == "true") {
$window.location.href = url;
return;
}
var t = $scope.m.createdMsg + " " + n + " - ";
t += $scope.m.trackMsg;
t += ' <a href="' + url + '">' + $scope.m.clickMsg + '</a>';
if(c.data.custom_catalog_item) {
spUtil.addInfoMessage("Hi! This is Custom InfoMessage created. You will be redirected to homepage in 3 seconds....");
$timeout(function(){
$window.location.href ="/sp";
},3000);
}
else
spUtil.addInfoMessage(t);
}
You need to replace "SC Catalog Item" widget with cloned widget in "sc_cat_item" page.
--
Output :
Let me know for any question.
