Service Portal Add to Cart Issue

Blair5 · ‎10-06-2017

We are on Helsinki Patch 11 and have the cart showing on our service portal. When a user fills out the fields on a cat item and adds to cart, the ability to change some of those fields and add again isn't working. I saw a mention in another post - Add to Cart functionality for Service Portal - where you can disable this, but I don't see how. Any help? This featured is used pretty regularly by our users.

RavindranKeshav · ‎10-09-2017

Hi Blair,

Now that we know it the same code and disabled in all.. I thought let me figure this and found it

Some steps

Clone the sc catalog item widget (else it is read only)
Attache the cloned widget the the Service catalog page
Look for the ng-disabled="submitted" on the line containing Add to cart and DELETE the ng-disabled="submitted"

You also need to make changes to the client script highlighted below (EDIT Updated code to fix submit greyed out after add)

I didnt test for other side effects but add to cart works and does not get disabled after adding

Let us know how it goes. breinhart

Mine...

View solution in original post

RavindranKeshav · ‎10-06-2017

Hi Blair,

You mean you want to disable the cart altogether in Service portal?

If that's the case, you can set the enable_cart values to false (see below).

Also, System Properties -> Service catalog has quite some cart related settings you may want to look at.

Hope it helps.

RavindranKeshav · ‎10-06-2017

Especially, this one....

Determines whether 'Order Now' button exhibits new or old behaviour. If this property is true, clicking "Order Now" button in the Service Catalog, only orders the item currently selected, any items saved in user's shopping cart is left untouched for future ordering. Old 'Order Now' feature is deprecated, 'Order Item' button is deprecated too.

Yes | No

Also link to docs which have some explanation

Service Catalog properties

Blair5 · ‎10-06-2017

I dont want to disable the add to cart or the submit button. I want the form to be editable after it has been added to the cart. This is for the service portal.

RavindranKeshav · ‎10-06-2017

At least in Jakarta, I can confirm it works they way you described ( we can continue to add an item to cart, modify item and continue to add the modified ones with form enabled). Unfortunately, I don't have have access to any Helsinki instances to verify.