Service Portal Add to Cart Issue

Blair5 · ‎10-06-2017

We are on Helsinki Patch 11 and have the cart showing on our service portal. When a user fills out the fields on a cat item and adds to cart, the ability to change some of those fields and add again isn't working. I saw a mention in another post - Add to Cart functionality for Service Portal - where you can disable this, but I don't see how. Any help? This featured is used pretty regularly by our users.

RavindranKeshav · ‎10-09-2017

Hi Blair,

Now that we know it the same code and disabled in all.. I thought let me figure this and found it

Some steps

Clone the sc catalog item widget (else it is read only)
Attache the cloned widget the the Service catalog page
Look for the ng-disabled="submitted" on the line containing Add to cart and DELETE the ng-disabled="submitted"

You also need to make changes to the client script highlighted below (EDIT Updated code to fix submit greyed out after add)

I didnt test for other side effects but add to cart works and does not get disabled after adding

Let us know how it goes. breinhart

Mine...

View solution in original post

Blair5 · ‎10-11-2017

Hi Ravindran,

I've been able to test out your idea and the 'Add to cart' doesn't get disabled after adding the item to the cart however the form remains as read only -- the fields can't be filled out. So it's close!

EDIT: Nevermind, I missed adding a parameter of true to the one function. Once that was added, it looks like it works Great job! Thank you again!

RavindranKeshav · ‎10-11-2017

Pease check the client code changes. It should work..

On Wed, Oct 11, 2017 at 7:25 AM breinhart <community-no-reply@servicenow.com>

Blair5 · ‎10-11-2017

Yes - it worked! Thank you. marked your answer as correct. Thanks again for all your help! This is a big issue resolved before even going to UAT.

RavindranKeshav · ‎10-11-2017

Glad it worked ! Pls test it well for any gotchas

Sorry I'm still learning so took some back and forth ..

Blair5 · ‎10-12-2017

Hi Ravindran,

Found one issue - if a user chooses to submit the request instead of add to their cart, the form is disabled, the submit button is disabled, but the Add to Cart button is still enabled. How can I disable to Add to cart button if they choose to submit?