Service Portal: How to make Incident links show summary page like requests?

[Isaac10]

I am setting up our portal. Out of the box when I use the My Requests widget the links rendered take a user to the summary page. For Incidents I configured the Simple List widget the same way SN has theirs configured in the sample portal. In their portal when I click the link on one of my incidents it takes me to the incident summary page. In my portal when I click the link the browser URL updates but does not go anywhere. Any thoughts?

My assumption is that a page needs to be created to render the content (a page similar to the page requests use) but I don't know how to direct the link to render on a page if I built one. For clarity I'm including the URL slugs below of a request and an incident:

Request (working): ourinstance.service-now.com/portal/?sys_id=7adb2b9813cd2640e7d5ff82e144b041&id=sc_request&table=sc_request

Incident (now working): ourinstance.service-now.com/portal/?id=site_home&sl_sys_id=a38ac044139de6407b88345fd144b009&sl_table=incident&spa=1

In the incident link "site_home" is our index page for this portal. This page is not referenced in the Request link.

Thanks,

Isaac

[Community Alums · Accepted solution]

That's interesting....can you modify the form layout and check if that field exists? On my instance (patch 2) and my developer instance (patch 1), that field exists in the section. Maybe you just need to add it?

Cheers,

Tim

[Isaac10]

Wow, that did it. I never would have thought of that. Thank you so much!