Service Portal Icon and Logo Images not Publishing to another company instance

[Michael Gedzelm]

Hi.  I am trying to publish an application from my company's DEV instance to QA.  All is working except for one thing.  The icon and logo images that were uploaded to the portal definition (Service Portal => Portals) on DEV are not making it over to QA.  I did the following steps:

On DEV:

My Company Applications, Select application, choose "Publish to My Application Repository"

On QA:

My Company Applications, Select application, choose "Update"

Thanks, much appreciated.

[Maik Skoddow]

Hi

the field "Logo" is of type "user_image" and it references a record in the sys_attachment table:

The problem is that records in the sys_attachment are not captured in update sets or applications, as it is intended to be pure data and not configuration artifacts. So if you want to transfer that image in your application, you have to capture it manually.

To do so, select your application in the application picker, check the respective record and choose "Create application file" from the list actions menu

Maik

[Michael Gedzelm]

Thank you Maik.  I followed your instructions and it is closer but still not there yet.   In the target instance, the logo and icon now show that something was created, but there is a broken graphic symbol (see below).  Any references on the footer also show as a broken graphic.

Here are my steps.

1) In application search, I typed sys_attachment.list.  I found the icon and logo attachments, selected them and clicked the "Create Application File" link.

2) From "My Company Applications" selected my application, then selected "Publish to My Application Repository".

3) Went to the target instance, selected "My Company Applications", selected the new version and clicked "Update".

Thanks!  Any assistance is much appreciated!