Service Portal - "Tickets are picked up within 4 hours (M-F 9-5)" message removal

[Vladi1]

When I was reviewing my requests in the Portal, I saw this message "Tickets are picked up within   4 hours (M-F 9-5)". This is not applicable for us, so I removed it

Widgets / Ticket Fields / Includes in Pages / Ticket (ID) / Ticket form — Container 2 - Column 2 - Row 1 — column 2 -   Instance — ticket field (click on instance).

                  Delete code in "Additional options JSON format" field:

{

        "pickup_msg": {

"value": "Tickets are picked up within <br/> 4 hours (M-F 9-5)",

"displayValue": "Tickets are picked up within <br/> 4 hours (M-F 9-5)"

        }

}

[puchu]

Hi Vladimir,

I am trying the same thing but for me there is no pickup messege in the additional json block.

Please help if you know the solution in this case.

regards,

Puchu

[Carl Fransen1]

Hi - I also couldn't find it at first, bu tthen realised that you need to open the page up in the 'page designer'.

Navigate to the portal page - hold CTRL and right-click the screen, from the menu select 'Instance in page editor'.  Once this is opened click on the light blue 'ticket fields' box and then down the bottom you'll see the JSON code that needs to be removed.

Hope this helps

Carl.

[Ethan Davies · Accepted solution]

Hi Vladi, 

This can be done by editing the instance options (see below). Alternatively, you can remove the HTML code that renders the message or remove the JS code that calls / defines the pickup message.