When ever we type some text in Service Portal Search bar it should populate Knowledge and catalog as shown in attachment. Where under knowledge it should show up list of Knowledge articles related and catalog should show related catalog requests.
The typeahead plugin included with Service Portal certainly won't do this. This could easily be developed as a custom widget, but my question for you is... with this design how would keyboard controls work? Most users of desktop use the "down arrow" keys to make their selection and if you move into a three column that would not work well responsively for mobile devices, accessibility, or keyboard controls.
We've developed our own version of the Istanbul Typeahead widget that also introduces "groups" in the results, so that you can see catalog, knowledge, or any other search source independently. The main issue this solves is that for portals with large Knowledge Bases, the articles will tend to drown out the catalog items... even when searched for by name. We also added a drop down so the user can specify what he is searching for. I cannot provide you with the source code for this widget, but we do license it, if you're interested.
The typeahead plugin included with Service Portal certainly won't do this. This could easily be developed as a custom widget, but my question for you is... with this design how would keyboard controls work? Most users of desktop use the "down arrow" keys to make their selection and if you move into a three column that would not work well responsively for mobile devices, accessibility, or keyboard controls.
We've developed our own version of the Istanbul Typeahead widget that also introduces "groups" in the results, so that you can see catalog, knowledge, or any other search source independently. The main issue this solves is that for portals with large Knowledge Bases, the articles will tend to drown out the catalog items... even when searched for by name. We also added a drop down so the user can specify what he is searching for. I cannot provide you with the source code for this widget, but we do license it, if you're interested.
