service portal session timeout not redirecting to login page

[shawshipra]

Hi All,

After logout from the service now instance it shows the session timeout page but does not redirects to the login page.

What could be the reason..

[lSurya 24]

Hello Shipra,

Can you check this property "glide.authenticate.external.logout_redirect" which is set to be "external_logout_complete.do".

Thanks,

Surya Amara

PS: Hit like, Helpful or Correct depending on the impact of the response

[lks]

Hello Shipra,

If your issue is fixed then please be so kind to share the fix with other community members so that people can leverage from your experience. Or else let us know if you're still facing this problem and need any further assistance.

[shawshipra]

Hi Lalit,

I am still facing the same issue.

Regards,

Shipra

[lks]

Hello Shipra,

Thanks your for updating, let's see if I can assist you then 🙂 As per my experience so far I noticed people using Service Portal when facing this issue. Using Service Portal is not an issue actually but the selected "Login Page" in your Service Portal is probably not public.

Please enable the public check box on your Service Portal Login page and let us know if that helps?