Service Portal Widget failing

twinkle1
Kilo Expert

Hey there,

I was doing a normal HTML change in a widget and when i saved it  portal throws error . Below is the screenshot of the same. Any idea of can i revert it back or solve this error. Thanks

 

find_real_file.png

1 ACCEPTED SOLUTION

Hi,

This is a cross scope application issue.


YOu need to check

find_real_file.png

 

And 

Restrict caller access:

find_real_file.png

In your case todo_inbound scope doesnot have access to global or someother scope. In ESC widget you might have code which refers to some table.

 

Thanks,
Ashutosh

View solution in original post

6 REPLIES 6

RaghavSh
Kilo Patron

Go to service portal>>widgets.

Open your widget and revert to previous version (which was working), later you can make the changes you want.

find_real_file.png 

The error is probably because you are trying to access some function from different scope.


Raghav
MVP 2023

Hi Raghav,

This is a header|Footer and hence could not see any versions.

You need to configure the related list and bring version on form:

 

find_real_file.png

find_real_file.png


Raghav
MVP 2023

Hi,

This is a cross scope application issue.


YOu need to check

find_real_file.png

 

And 

Restrict caller access:

find_real_file.png

In your case todo_inbound scope doesnot have access to global or someother scope. In ESC widget you might have code which refers to some table.

 

Thanks,
Ashutosh