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Activity in Developer

Now Assist in Vurtual Agant

Like in the second image, 'Now Assist in Virtual Agent' doesn't show up in the list. Do you know what might be causing it? I compared the instance that's in the list with the one that doesn't show up, so I think the plugin is probably there.  

  • Question

Resolved! Need help with PA reporting

We need to create a report to all the cases last updated by the customer. How can I do this in PA analytics? 

  • Question

Developing UI Scripts Compatible with Both UI16 and Workspace

Hi, all.I'd like to create a UI script that works in both UI16 and Workspace.I understand that for UI16, "ScriptLoader.getScripts" is used to call UI scripts, and for Workspace, "g_ui_scripts.getUIScript" is used.What is the best way to create a UI s...

  • Question

Project Workspace list menu action (planning section)

Hi,I am trying to add a new context menu UI list action within the planning section of project workspace.I was able to find out how to create a new UI action button in project workspace, but i need some help getting pointed in the right direction to ...

  • Question

Resolved! Work notes field yellow/gold in SOW before saving

Hi, Im trying to make the work notes field yellow/gold before a ticket is saved in SOW.i check some of the system properties which are all set to gold, and in classic UI it works fine already but now in SOW. Any ideas ?

  • Question

Resolved! How to get display value of select box variable in flow designer?

Hi everyone. Will try to keep this succinct. Context: Service Catalog Flow > Create Catalog Task > Short Description > script >I need to get the display value of a select box variable choice to help populate short description. I cannot get this value...

  • Question

Users unable to view I2C tickets raised by themself

End User raising I2C tickets for the portal are no longer able to see the ticket details of the tickets that they have raised on the portal. The status and state of the ticket is not shown on the request list. No ticket number is shown when the ticke...

  • Question

UI Policy, does Visible work with Dotwalked fields?

I have a UI policy running with these following actions: You'll notice that the field names are dot walked fields and we are trying to render them invisible in a specific scenario.  Except that we cannot.  We can render them read-only, but not invisi...

  • Question

Resolved! Trigger AI agents from a script

Hi, Does anyone has experience of invoking an AI agent from a script such as script include, business rule etc ? Is there an API existing for this ? 

  • Question

On HR Case need to see at what point in the flow this case is.

In HRSD, for a HR Case been diplayed, I need to know where in the steps (flow, tasks) the case is by easily seeing a text field (e.g. Stage) or ribbon progress timeline) In ITSM using Catalog Items, a list of RITMs would display the Stage field showi...

  • Question
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