ServiceNow Widget for Creating CSM Cases from an ITSM Portal

[benjamin_exner]

Hi,

Our company wants to give employees from our Stores the option to open Cases directly for our ServiceCenter and additionally list these cases similar to ITSM on a portal.

As we are pretty new to ServiceNow we thought about creating two widgets for these purposes.

Is this a good way to go or should we consider something different? While searching for the Topic, I stumbled over this page Anonymous CSM Case Creation — ServiceNow Elite but the Script does not work.

Some Advice or Documentation Pages would be very much appreciated.

Thank you!

BR

Benjamin

[Mark Manders · Accepted solution]

Creating cases can simply be done by adding a record producer for cases on the portal. And if you show a 'my tasks' widget, it will include all tasks, including cases. What kind of portal are you using? Since you are talking about employees from your stores, the employee center would be a great place to start for you, I think.

[benjamin_exner]

Hi @Mark Manders, thank you very much. I'm traveling until tomorrow and will have a look at it by the end of the week. If it helps I will mark the answer or otherwise ask some questions.

Just wanted to let you know I've already seen it and appreciate the help.

BR

Benjamin

[benjamin_exner]

Hi @Mark Manders ,

marked your answer as the Solution, sorry for the late reply.

Final Build is right now:
Record Producer on one Portal Page
Widget for "my Tasks" on another Portal page

I had to adjust some queries but it works and I unfortunately could not use the Employee Center BUT I started discussing if we should switch all of our internal Topics there or not.

Your answer gave me the direction and approach I needed, thank you very much.

BR
Benjamin