Session Timeout
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03-01-2017 03:39 PM
What defines a users session timeout? Is it inactivity on the server side, or client side? If the session timeout is 15 minutes, and it takes me 20 minutes to fill in a Catalog item request, should I be timed out? This seems to be the case. Does anyone know the specific definition of inactivity for the user session timeout? Thanks a lot
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10-24-2024 08:43 AM - edited 10-24-2024 08:45 AM
There is also a max session property to be aware of:
- glide.ui.active.session.life_span: Sets the maximum session time for authenticated user sessions regardless of user activity. Authenticated users are logged out of the instance after the time specified and must enter their credentials again to access the instance.
This also prevents the user extending the session and should exceed the inactive timeout property
https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/user-sessions/c...
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5 hours ago
Annoying that this is still an issue, and that the 'solution' involves bad security practice (extending session timeout timer).
Given that User Presence can tell, and even report to other users, when I'm actively typing in the Comments or Work Notes fields.
That should count as 'activity' for the session timer, and the fact that it doesn't is very dumb.
