Set demand priority based on record producer values

[SD29]

Hi All,

I have a Record Producer which creates a Demand.   The record producer has the Urgency and Impact values. When the record producer is submitted it creates a Demand where it create priority of the demand based on the Urgency & Impact values we select from the record producer. While the demand is getting created the priority is being calculated incorrect.

High/High is giving low priority. which is not correct.

FYI: 1) The priority is being calculated correctly when a demand is created manually but not from the Record producer.

              2) we don't have priority field on the record producer.

please help.

Thanks,

SD

[SanjivMeher]

Hi,

Can you check, if there is a default value set in the priority dictionary field? You may need to remove that.

Or you may need to write an onBefore insert business rule to recalculate priority.

[SD29]

Hi Sanjiv,

Removing the default value on dictionary didn't resolve.

Could you please provide me sample script for onBefore Business rule?

Thanks,

SD

[SanjivMeher · Accepted solution]

You can use below script in the onBefore Insert business rule

current.priority = calculatePriority(current.impact, current.urgency);

[david_myers]

Since it's a record producer you need to pass the variable names. Replace current.impact with producer.u_impact (assuming the impact variable name is u_impact)