Set demand priority based on record producer values

[SD29]

Hi All,

I have a Record Producer which creates a Demand.   The record producer has the Urgency and Impact values. When the record producer is submitted it creates a Demand where it create priority of the demand based on the Urgency & Impact values we select from the record producer. While the demand is getting created the priority is being calculated incorrect.

High/High is giving low priority. which is not correct.

FYI: 1) The priority is being calculated correctly when a demand is created manually but not from the Record producer.

              2) we don't have priority field on the record producer.

please help.

Thanks,

SD

[david_myers]

How is the Priority calculated when creating it manually?   If it's not from a business rule I would guess there's some client script that is setting it based on the Impact/Urgency values.   in that case you may have to replicate it in the the Record Producer script to set current.priority.  

[SD29]

HI David,

Yes, we are using 2 onChange client scripts to calculate priority.

1) calculate priority onchange urgency

2) calculate priority onchange impact.

How can i use this script in RP?

Here is the script:

function onChange(control, oldValue, newValue, loading) {

      var values = new Array();

              values.push(g_form.getValue('impact') || 0);

              values.push(g_form.getValue('urgency') || 0);

      if (loading)

              return;

      var ga = new GlideAjax('ServiceAjax');

      ga.addParam('sysparm_name','calculatePriority');

      ga.addParam('sysparm_values', values);

      ga.getXML(calcReturn0,null,'priority');

}

Thanks,

SD

[Manjeet Singh]

Hi,

Looks at the example here done something similar for incident - Record Producer change Priority