So the second picture is similar to the ootb "Create Incident" Record Producer,
I've just tried it on one of my instances and what I'm about to propose works for this specific search use-case as it's only filtering against the search from the Record Producer and in theory nothing else, however further testing would be required to make sure it doesn't restrict other places just to be 100% safe,
Searching before anything changed (shows all results):
Find the "Search Context" for your Record Producer, my example looks like this:
Go into the related list of "Record Producer Configurations" specifically into the record of your RP (mine is "Create Incident", so I'd imagine yours based on your screenshot is "Report an Issue"):
* You won't have a filter configuration listed necessarily, you'll need to create one like the following:
* As you create the new record, the script won't be editable so just "save" then add the line I have highlighted
Test your search on the Record Producer and it should work, example with an English user:
example with a French user (as I have a French Article related to the English source):
Many thanks,
Kind regards
