set values based on drop down selection ( onChange client script)

[sonita]

There is a drop down on the catalog form woth two values ( A , B)

if A is selected , some of the fields on the form should be populated . We have some list collectors on the form ,that need to be populated with more than one value ; how can I achieve this.

And even if one value neeeds to be added , this code doesn't work: ( the type of salesforce_role is a list collector)

 g_form.setValue('salesforce_role', 'Client Services');

and there are some checkboxes on the form that need to be checked if A id selected.

[SanjivMeher · Accepted solution]

You can use setValue on both checkboxes and list collectors. For list collectors you will have to set value to comma separated sysids of the items you want to populate

[sonita]

actually it didn't work; how about checkbox ;

g_form.setDisplay('access_hindsight',true);

this is not working

[SanjivMeher]

For Checkbox use

g_form.setValue('access_hindsight','true');

For List collector, which version of servicenow are you on? There seems to be a known error. You can convert it to glide_list and try, if that works.

https://hi.service-now.com/kb_view.do?sysparm_article=KB0622779

[sonita]

This is part of the code for the list collector

if(newValue=='CS Coordinators')
{

g_form.setValue('salesforce_role','d8295e9ddbcd638039803c00ad96197a');

it doesn't show anything