Show Delegate in Approves tab

alvatindra
Giga Contributor

Hi,

If I assign a delegate to an approver, Can I show delegate in Approvers tab in change request?

I made Fred luddy as delegate for Abel tuter.

In approvers tab, it shows only abel tuter, I need to show his delegate Fred luddy too.

find_real_file.png

1 ACCEPTED SOLUTION

Geoffrey2
ServiceNow Employee
ServiceNow Employee

You can pull that off using Hierarchical lists.



First, create a Relationship on the Approvals table that shows all the Delegates for the Approver.


Relationships are how you create your own custom Related Lists.



Screen Shot 2016-10-07 at 9.16.52 PM.png



Add the Relationship to the Approval table via Configure > Related Lists.


Screen Shot 2016-10-07 at 9.18.11 PM.png



Now go to the table where your Approvals Related List is - the Change Request table or whatever.


On the Approvals Related List, go to Configure > List Control and check Hierarchical lists.


Screen Shot 2016-10-07 at 9.22.02 PM.png


Screen Shot 2016-10-07 at 9.20.33 PM.png




You will see new arrows on each Row.   Expand the arrows.   The Hierarchical lists show all the Related Lists for that record - which is your new Delegates List.


Screen Shot 2016-10-07 at 9.14.22 PM.png


I personally think it looks ugly - but there is nothing you can do about that.


View solution in original post

5 REPLIES 5

Hey Geoffrey,



I know this is along shot beings this post was from awhile ago but I did what you explained and it worked perfectly. Do you know if theres anyway where I can actually record if a delegate approved a changed for the actual approver. Right now if a delegate approves it, it just says that the actual approver did it.