Show/hide fields based on logged in user assignment group

[Raksha6]

Hi Community, I'm working on a catalog item request with the below requirements. My client script isn't working in the Service Portal and I believe it's because I need to use GlideAjax instead of GlideRecord. I'm on a deadline, so any input would be greatly appreciated. Thank you.

1. Show 'Assigned To' variable if logged in user is a member of 'Facilities' group
2. Show 'Close Notes' variable if logged in user is a member of 'Facilities' group
3. Hide Assigned To and Close Notes variables if logged in user isn't member of Facilities group

onLoad Client Script:

function onLoad() {

var userID = g_user.userID;

if (GetGroupMembers(userID) == true){
g_form.setDisplay('variables.assigned_to', true);
g_form.setDisplay('variables.close_notes', true);
}
else{
g_form.setDisplay('variables.assigned_to',false);
g_form.setDisplay('variables.close_notes', false);
}
}

function GetGroupMembers(user) {
var usrGrp=new GlideRecord("sys_user_grmember");
usrGrp.addQuery('group', '9682088ddb230010df87ab7dca9619cd');
usrGrp.addQuery('user', user);
usrGrp.query();
if(usrGrp.next()){
return true;
}
else {
return false;
}
}

[Ankur Bawiskar]

Hi,

it is not best practice to use GlideRecord in client script; better approach is to use display business rule and onload client script

BR: Script:

g_scratchpad.isMemberOf = gs.getUser().isMemberOf('Facilities');

Client Script:

function onLoad(){

if(g_scratchpad.isMemberOf.toString() == 'true'){

g_form.setDisplay('assigned_to', true);
g_form.setDisplay('close_notes', true);

}

else{

g_form.setDisplay('assigned_to',false);
g_form.setDisplay('close_notes', false);

}

}

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Raksha6]

Thanks Ankur. Could you please share the table name and if there's any conditions you're using for the Business Rule?

[Ankur Bawiskar · Accepted solution]

Hi,

Okay so this is for catalog client script and on the catalog item view while submitting the request; in this case display business rule won't work;

you would require to create script include and use GlideAjax in onload client script

Script Include Below:

var u_userInfoAjax = Class.create();
u_userInfoAjax.prototype = Object.extendsObject(AbstractAjaxProcessor, {

	getGroupMembership: function(){
		var user = gs.getUserID();
		var gr = new GlideRecord("sys_user_grmember");
		gr.addQuery('group.name', 'Facilities');
                gr.addQuery('user', user);
                gr.query();
                return gr.hasNext();
		
	},

	type: 'u_userInfoAjax'
});

Client Script:

function onLoad(){

var ga = new GlideAjax('u_userInfoAjax');
ga.addParam('sysparm_name', "getGroupMembership");
ga.getXMLAnswer(function(answer){

if(answer.toString() == 'true'){
g_form.setDisplay('assigned_to', true);
g_form.setDisplay('close_notes', true);
}

else{
g_form.setDisplay('assigned_to',false);
g_form.setDisplay('close_notes', false);
}

});

}

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Raksha6]

Hi Ankur, these scripts worked perfectly. Thank you so much for all your help!

[Raksha6]

I'm receiving the below error message in the Service Portal: