SLA breached reports for incidents

[BijoyDeb]

Hi all, 

i have to show a report to the clients for the SLA's that are breached today (For inc)

I'm not sure how the condition will work here

Also i want to make sure that,

1. If SLA is breached for an incident today, then it should not be visible in tomorrow's report (Only for today's date i want it to be visible in report)

2. Just want to confirm, if i create this report on incident_sla table, then i'll be able to filter out these report on incident's assignment group?

Also, what should be best practice here,

whether to show report for both response and resolution targets , or only for resolution

Please let me know these things

Thanks

[AndersBGS · Accepted solution]

Hi @BijoyDeb 

1. You can utilize below filter to show incidents that have breached today based  on a report on the incident_sla:

2. You can group by assignment group if needed:

3. From my point of view, I would create a dashboard containing both reports. One report for response SLA and on report for resolution SLA. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

Best regards

Anders