Smiley survey Email Notification

[nehasr1288]

Hi,

We are building a new survey with smiley using survey designer😃😟.But I don't know if we can send this survey to users in email . The user should only click the smiley and survey should be taken. Can anyone help me on this?

[nehasr1288]

HI Ryan, 

Thank you .. This one is the easiest to go about. I created a hyperlink in the email , redirecting it to the processor page and evaluating and storing in a table. It works now

[aparnag]

Hi Ryan,

I'm working on a similar Simely survey requirement.

Can you please elaborate on how we can achieve the 2nd approach mentioned by you above?

2) Have the smiley be hyperlinked to a processor page that takes URL parameters as an input and updates the survey question and survey. I would also suggest setting a redirect from this processor page back to the system.

Can you please help with some steps on how we can achieve this?

Thanks,

Aparna

[ryan_pope]

Well, an email can be triggered via the survey, but you won't be able to present the survey in an email, and have the responses make it back to SN without one of the approaches I listed out above. The OOB method is just to provide a link to an empty survey for the user to fill out.

[Grishma_Panjwan]

Hello,

Can someone help me with the steps how to bring emoji's into the email instead of a hyperlink ?

[Pritam Mangrulk]

Hi All, 

Check below article which explains how to add smileys in the email notification and process it using inbound action:

https://glidecenter.com/smiley-survey-using-email-notification-in-servicenow/

Thanks,

Pritam