snc_internal role not get assigned to users

[manirathore]

According to the servicenow documentation, whenever the user logs in first, snc_internal role is automatically assigned. But it is not working.

[Murthy Ch · Accepted solution]

Right, you cannot add any other roles to snc_internal. It should be stand-alone role. That's how SN implemented this

[Dr Atul G- LNG · Accepted solution]

Yes, but Flow is recommended as it is low/no-code. I think I’ve answered your question—please accept the answer and close the thread."

[Dr Atul G- LNG]

Hi @manirathore 

Yes, snc_internal is something like a base/core role that stands alone and is assigned to a user when you create any new user

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0748329

• Newly created users are automatically assigned the snc_internal role when they first attempt to log in to the instance, unless they have been explicitly assigned the snc_external role.

[manirathore]

So how can i achieve the functionality where i have to give one more role to the snc_internal users

[Dr Atul G- LNG]

You can create a group, add the role to that group, and then add members to the group. It’s simple—but you cannot add any role to snc_internal.

Never, ever assign a role directly to a user."

[manirathore]

That will be a manual effort. But my requirement is, when the user logs in, he should get one more role with snc_internal.

[Dr Atul G- LNG]

Okay, so what role do you want to assign? And is it for all users who log in? If yes, then create a Flow and add a condition to check if it’s their first login. Assign the role by adding the user to a group, and from there the user will get the role."

https://www.servicenow.com/community/developer-forum/how-do-i-add-a-user-to-a-role-in-flow-designer/...